Frequently asked questions
FAQ
What sizes do you offer, and how do I find the right fit?
We currently cater to children from 6 months to 10 years. You can find a detailed Size Chart on every product page with measurements for chest, waist, and garment length.
Pro Tip: If your child is between sizes, we recommend sizing up for a more comfortable fit and longer use!
What fabrics do you use? Are they comfortable for kids?
Comfort is our number one priority! We primarily use soft, breathable fabrics like 100% cotton, cotton silks, and mulmul. All our garments have a soft, non-irritating lining (usually pre-washed cotton) to ensure there is no itching, so your child can play freely.
How do I care for my Plumpops Kids outfit?
To keep your outfit looking its best, we recommend:
- Hand wash separately in cold water.
- Use a mild detergent.
- Do not scrub or soak for long.
- For heavily embellished items, dry clean only.
Always check the specific wash-care label on the garment.
Do the outfits come as a complete set?
Yes, most of our outfits are sold as complete sets (e.g., Kurta-Pajama, Lehenga-Choli-Dupatta). The product description will clearly list everything included in your purchase. Accessories shown in photos (like hairbands or footwear) are for styling and are not included unless specified.
What is your shipping policy?
We ship all across India. Standard shipping takes 5-7 business days to deliver after dispatch. You will receive an email with a tracking number as soon as your order is on its way!
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for most serviceable pin codes in India. You can check the availability of COD for your location by entering your pin code at checkout.
What is your return and exchange policy?
We have a 7-day hassle-free exchange and return policy. If the size isn't right or you're not happy, you can request an exchange or return from our website. Please ensure the item is unused, unwashed, and has all its original tags intact.
Are the colors shown on the website accurate?
We try our best to display colors as accurately as possible. However, the color you see on your screen (phone, laptop, or tablet) can vary slightly from the actual product color due to different screen calibrations and lighting.
Do you take custom orders or make alterations?
Currently, we do not offer custom tailoring or alterations. We recommend referring to our size chart for the best fit. Our designs are made to be comfortable with easy-going silhouettes.
How can I contact your customer service team?
We're here to help! You can reach us via:
- Fill Form - Fill the form on Contact Us Page and our team will contact you.
- Email: support@plumpops.com